Refund policy

Return & Exchange Policy

To start a return, please contact us at elysiancrystalsuk@gmail.com
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elysiancrystalsuk@gmail.com or use the Contact form on our Contact Me Page, as we are always happy to help.
Unfortunately, we cannot accept returns on gift cards.

I gladly accept returns for damaged items.

Contact me within: 3 days of delivery with photo of product and the packaging.
Dispatch items back within: 7 days of delivery
A refund for your order will be given if Conditions of Return are met.

​Refunds (if applicable)
Once I have received your returned item, it will be inspected and I will send you an email to notify you that I have received your returned item. I will also let you know of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, this process may take a few days. 

If you haven’t received a refund yet, firstly please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially processed by them. Next contact your bank to see if they are processing any refunds as it can take a day or two to show up in your bank account. If you’ve done all of this and you still have not received your refund yet, please contact me at elysiancrystalsuk@gmail.com and I will be happy to help.

​I Don't Accept Exchanges or Cancellations
But please contact me if you have any problems with your order as I am always happy to help.
​Conditions of Return
Buyers are responsible for return postage costs. 
Send items back within 14 days of delivery. Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To complete your return, I require a receipt or proof of purchase.
To return your product, please post to Elysian Crystals, 15 Pankhurst Court, Terry Road, Crawley, West Sussex, RH11 9LA, U.K

You will be responsible for paying for your own postage costs for returning your item. When you are shipping an item please send via a trackable service postal service. I cannot guarantee that I will receive your returned item otherwise.