Delivery & Satisfaction Guarantee

Shipping Policy

  • Shipping Costs: Save on multiple items - we refund any extra shipping costs.
  • Processing Time: Orders packed and posted within 24 hours (UK time), except on weekends.

Customs, Import Fees, and Taxes for non UK customers :
Please note that you are responsible for any customs duties, import fees, sales tax, or VAT that may apply in your destination country. These charges are not included in the price of your order and will not be collected at checkout.
Your order will be sent Delivery Duty Unpaid (DDU) from the UK, meaning any applicable taxes and fees will be due when the item reaches your country.

If you have any questions about these charges, please contact your local customs office before placing your order.

    Return & Refund Policy

    • Damaged Items: We gladly accept returns. Contact within 3 days with photos.
    • Return Window: Dispatch items within 7 days of delivery for a refund.
    • Refunds: Processed upon receipt and inspection. Allow a few days for the credit.

    Refund Delays?

    Exchanges & Cancellations:

    • Contact Us: For any order problems. We're here to help.

    Conditions of Return:

    • Postage Costs: Buyers pay return postage.
    • Timeframe: 14 days from delivery. No refund after 14 days.
    • Eligibility: Item must be unused, in original condition and packaging.
    • Receipt: Include a receipt or proof of purchase.

    Return Address:

    • Elysian Crystals, 15 Pankhurst Court, Terry Road, Crawley, West Sussex, RH11 9LA, U.K.
    • Use a trackable postal service for secure returns.

    Your satisfaction is important to us. Contact us with any concerns!