Delivery & Satisfaction Guarantee

Shipping Policy

  • Shipping Costs: We offer combined shipping to save you money! If you overpay for shipping on multiple items, we’ll refund any extra costs.

  • Processing Time: Orders are packed and shipped within 24 hours (UK time), excluding weekends.

  • Customs, Import Fees, and Taxes (for non-UK customers):
    Please note that you are responsible for any customs duties, import fees, sales tax, or VAT that may apply in your destination country. These charges are not included in the price of your order and will not be collected at checkout. Your order will be sent Delivery Duty Unpaid (DDU), meaning any applicable taxes and fees will be due when the item reaches your country.
    If you have questions about these charges, please contact your local customs office before placing your order.

    Return & Refund Policy

    • Damaged Items: If your item arrives damaged, we gladly accept returns. Please contact us within 3 days of receiving your order and provide photos of the damage.

    • Return Window: You have 7 days from delivery to return items for a refund.

    • Refund Process: Once we receive and inspect your return, a refund will be processed. Please allow a few days for the credit to appear in your account.

    • Refund Delays?

      • Check your accounts: Ensure your bank or credit card statements have been updated.
      • Contact us: If you have any issues, reach out to us at elysiancrystalsuk@gmail.com for assistance.

      Exchanges & Cancellations

      • Contact Us: If there are any issues with your order, we’re happy to assist you. Feel free to reach out.

        Conditions of Return

        • Postage Costs: Buyers are responsible for return postage.
        • Return Timeframe: Returns must be made within 14 days of delivery. Unfortunately, we cannot offer refunds after this period.
        • Item Eligibility: The item must be unused, in its original condition, and with its original packaging.
        • Proof of Purchase: Please include the receipt or proof of purchase with your return.

          Return Address

          Elysian Crystals
          15 Pankhurst Court, Terry Road,
          Crawley, West Sussex, RH11 9LA, U.K.

          Please use a trackable postal service to ensure secure returns.

            Your satisfaction is important to us. If you have any concerns or questions, don’t hesitate to contact us!