Delivery & Satisfaction Guarantee

Shipping Policy

• Shipping Costs: Save on multiple items - we refund any extra shipping costs.
• Processing Time: Orders packed and posted within 24 hours (UK time), except on weekends.

International Shipping:

• Customs and Import Taxes: Buyers are responsible. We don't collect additional costs.

Return & Refund Policy

• Damaged Items: We gladly accept returns. Contact within 3 days with photos.
• Return Window: Dispatch items within 7 days of delivery for a refund.
• Refunds: Processed upon receipt and inspection. Allow a few days for the credit.

Refund Delays?

• Check Your Accounts: Verify your bank and credit card statements.
• Contact Us: elysiancrystalsuk@gmail.com for assistance.

Exchanges & Cancellations:

• Contact Us: For any order problems. We're here to help.

Conditions of Return:

• Postage Costs: Buyers pay return postage.
• Timeframe: 14 days from delivery. No refund after 14 days.
• Eligibility: Item must be unused, in original condition and packaging.
• Receipt: Include a receipt or proof of purchase.

Return Address:

• Elysian Crystals, 15 Pankhurst Court, Terry Road, Crawley, West Sussex, RH11 9LA, U.K.
• Use a trackable postal service for secure returns.

Your satisfaction is important to us. Contact us with any concerns!