Delivery & Satisfaction Guarantee
Shipping Policy
- Shipping Costs: Save on multiple items - we refund any extra shipping costs.
- Processing Time: Orders packed and posted within 24 hours (UK time), except on weekends.
International Shipping:
- Customs and Import Taxes: Buyers are responsible. We don't collect additional costs.
Return & Refund Policy
- Damaged Items: We gladly accept returns. Contact within 3 days with photos.
- Return Window: Dispatch items within 7 days of delivery for a refund.
- Refunds: Processed upon receipt and inspection. Allow a few days for the credit.
Refund Delays?
- Check Your Accounts: Verify your bank and credit card statements.
- Contact Us: elysiancrystalsuk@gmail.com for assistance.
Exchanges & Cancellations:
- Contact Us: For any order problems. We're here to help.
Conditions of Return:
- Postage Costs: Buyers pay return postage.
- Timeframe: 14 days from delivery. No refund after 14 days.
- Eligibility: Item must be unused, in original condition and packaging.
- Receipt: Include a receipt or proof of purchase.
Return Address:
- Elysian Crystals, 15 Pankhurst Court, Terry Road, Crawley, West Sussex, RH11 9LA, U.K.
- Use a trackable postal service for secure returns.
Your satisfaction is important to us. Contact us with any concerns!