Shipping, Returns and Refund Policy
Shipping Policy
Shipping Costs: We offer combined shipping to save you money! If you overpay for shipping on multiple items, we’ll refund the difference.
Processing Time: Orders are packed and shipped within 24 hours (UK time), excluding weekends.
Customs, Import Fees, and Taxes (for non-UK customers):
Please note you are responsible for any customs duties, import fees, sales tax, or VAT that may apply in your destination country. These charges are not included in your order price and will not be collected at checkout. Your order will be sent Delivery Duty Unpaid (DDU), meaning any applicable taxes and fees will be due when the item reaches your country.
If you have questions about these charges, please contact your local customs office before placing your order.
Return & Refund Policy
Damaged Items: If your item arrives damaged, we gladly accept returns. Please contact us within 3 days of delivery and provide photos of the damage.
Return Window: You have 7 days from delivery to return items for a refund.
Refund Process: Once we receive and inspect your return, a refund will be processed. Please allow a few days for the credit to appear in your account.
Refund Delays?
Check your accounts: Ensure your bank or credit card statements have been updated.
Contact us: If you have any issues, reach out to us at elysiancrystalsuk@gmail.com for assistance.
Exchanges & Cancellations
If there are any issues with your order, we’re happy to assist you. Please feel free to get in touch.
Conditions of Return
Postage Costs: Buyers are responsible for return postage.
Return Timeframe: Returns must be made within 14 days of delivery. Refunds cannot be offered after this period.
Item Eligibility: Items must be unused, in original condition, and in their original packaging.
Proof of Purchase: Please include your receipt or proof of purchase with your return.
Return Address
Elysian Crystals
15 Pankhurst Court, Terry Road
Crawley, West Sussex
RH11 9LA
United Kingdom
Please use a trackable postal service to ensure secure returns.
Your satisfaction is important to us. If you have any questions or concerns, please don’t hesitate to contact us!