Privacy Policy

Privacy Policy

This Privacy Policy explains how Elysian Crystals (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect

Device Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, time zone, and information about how you interact with the site (such as pages viewed). This information is collected using cookies and similar technologies and helps us improve website performance and security.

Order Information
When you make a purchase, we collect information necessary to process your order, including your name, billing and shipping address, email address, and contact details. Payment information is processed securely by third-party payment providers (such as Shopify Payments or PayPal). We do not store your card details.

How We Use Your Information

We use Order Information to:

  • Process and fulfil orders
  • Communicate with you about your purchase
  • Screen orders for potential fraud or risk

We use Device Information to:

  • Improve and optimise our website
  • Understand how customers use the site
  • Maintain security and prevent misuse

Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted third parties that support our business operations, including:

  • Shipping and delivery providers
  • Payment processors and fraud prevention services
  • Analytics providers (such as Google Analytics)
  • Legal or regulatory authorities where required by law

These third parties are only provided with information necessary to perform their services and are required to handle your data appropriately.

Your Rights (UK & EU Residents)

If you are located in the UK or European Union, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

To exercise your rights, please contact us using the details below.

Data Retention

We retain personal information for as long as necessary to fulfil orders and meet legal, tax, and accounting obligations. Where you request deletion, we will remove your data unless we are legally required to retain certain records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Email: elysiancrystalsuk@gmail.com
Mail:
Elysian Crystals
15 Pankhurst Court
Terry Road
Crawley
RH11 9LA
United Kingdom