Our Privacy Policy - Your Information Matters to Us!

Privacy Policy

Your Information Matters to Us!

Welcome to Elysian Crystals! We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. Here's a simple overview of how we handle your data when you visit our site or make a purchase.

What We Collect:

  1. Device Information:
    We automatically collect information about your device, such as your IP address, browser type, and browsing activity. This helps us improve your experience and the performance of our website.

  2. Order Information:
    When you place an order, we collect personal details like your name, address, and payment information. Please note, we do not store or collect your debit or credit card details; this is securely processed through third-party payment providers.

How We Use Your Information:

  • Order Information: To process your orders, communicate with you regarding your purchases, and detect and prevent fraud.
  • Device Information: To enhance and personalize your shopping experience and ensure the security of our website.

Sharing Your Information:

We do not sell your information to third parties. However, we may share your data with trusted service providers to help us:

  • Fulfill orders (e.g., shipping providers)
  • Analyze website traffic and performance (e.g., Google Analytics)
  • Meet legal obligations (e.g., complying with tax or legal requirements)

We ensure these third parties are bound by confidentiality agreements and only use your data for the purposes stated above.

Your Rights:

If you are based in the European Union, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct your information if it’s inaccurate.
  • Delete: Request that we delete your personal data (subject to certain legal exceptions).

To exercise these rights, please contact us at elysiancrystalsuk@gmail.com.

Data Retention:

We retain your order information for as long as necessary to fulfill your orders and comply with legal obligations. If you wish for us to delete your data, please contact us.

Changes to This Policy:

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. If significant changes occur, we will notify you.

Questions or Complaints:

If you have any questions or concerns about how we handle your personal information, please reach out to us at elysiancrystalsuk@gmail.com or by mail at:

Elysian Crystals
15 Pankhurst Court, Terry Road,
Crawley, RH11 9LA, U.K.

Your privacy is important to us, and we're here to help!