Our Privacy Policy - Your Information Matters to Us!
Privacy Policy
Your Information Matters to Us
Welcome to Elysian Crystals! We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This policy explains how we handle your data when you visit our website or make a purchase.
Information We Collect
Device Information
We automatically collect data such as your IP address, browser type, time zone, and browsing behaviour using tools like cookies and analytics. This helps us improve your shopping experience and website performance.
Order Information
When you make a purchase, we collect personal details including your name, billing and shipping address, and contact information. Payment details are securely processed through trusted third-party providers (like Shopify Payments, PayPal, etc.)—we never store your credit or debit card information.
How We Use Your Information
Order Information is used to:
Process and fulfill your orders
Communicate with you about your order
Screen for potential fraud or suspicious activity
Device Information is used to:
Improve and optimise our website
Analyse how customers use the site
Ensure the security of our services
Sharing Your Information
We do not sell or rent your personal information.
We only share your data with trusted third parties that help us operate our business, such as:
Shipping and delivery partners
Payment gateways and fraud prevention tools
Analytics services (like Google Analytics)
Legal or regulatory authorities, if required
These providers are under strict confidentiality agreements and are only allowed to use your data for the purposes we’ve outlined.
Your Rights (EU/UK Customers)
If you reside in the UK or European Union, you have the right to:
Access the personal data we hold about you
Correct any inaccurate or outdated information
Request deletion of your data, under certain legal limitations
Withdraw consent where processing is based on your permission
To exercise any of these rights, please contact us at elysiancrystalsuk@gmail.com.
Data Retention
We retain your order information for our records unless and until you ask us to delete it. This helps us comply with tax, legal, and business reporting obligations.
If you wish for us to remove your data, just contact us and we’ll be happy to assist—unless we are required to retain certain records for legal compliance.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. If significant changes are made, we’ll post a clear notice on our website.
Contact Us
If you have questions, requests, or concerns about your personal information, please contact:
Email: elysiancrystalsuk@gmail.com
Mail: Elysian Crystals
15 Pankhurst Court, Terry Road
Crawley, RH11 9LA
United Kingdom
Your privacy is important to us, and we’re here to help.